Policies & disclosures
How we lend, collect and protect you
FriendLoan Technologies Private Limited and its RBI-registered NBFC subsidiary, Sampathi Credits Private Limited, publish these policies under the Reserve Bank of India’s directions for non-banking financial companies and for digital lending.
Customer protection
Fair Practice CodeHow we deal with customers, from application to recovery
Interest Rate PolicyThe board-approved model for pricing a loan
Grievance RedressalHow to complain, who handles it, and how long it takes
Terms & ConditionsThe terms you accept when you apply
Privacy PolicyWhat we collect, why, and the rights you have over it
Cancellation & RefundCancelling a loan and how refunds work
Regulatory disclosures
Corporate governance
Code of ConductThe standard we hold ourselves and our staff to
Whistle Blower PolicyRaising a concern, and the protection that comes with it
Anti-bribery & Anti-corruptionGifts, donations and facilitation payments
Equal Employment OpportunityNon-discrimination in hiring and at work
Policy for Persons with DisabilitiesOur commitments under the RPwD Act, 2016
Vendor Onboarding PolicyDocuments, payment terms and TDS for suppliers
Website DisclaimerTerms governing the use of this website