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Privacy Policy

Sampathi Credits Private LimitedLast reviewed 12 December 2025Version 1.1

FriendLoan respects your privacy and is committed to protecting your personal information in accordance with prevailing laws and regulations.

Who is covered by these terms?

These Terms are applicable to the customer and User ("User"/ "You") who avail or intend to avail services from FriendLoan Technologies Private Limited ("FriendLoan"), its mobile application namely "Friend Loan App" and/or its affiliates ("FriendLoan Technologies Private Limited"/"us"/"our"/"we"), and by using the Website https://www.friendloan.in/, you agree to be bound by these Terms.

Information covered by these terms

These terms seek to cover any personal / sensitive personal information of the User provided to FriendLoan online or offline or through Friend Loan App, as also any information that may be collected by FriendLoan server from the User's browser, mobile app or mobile device and/or, including contact list information or any information, which may or may not be personally identifiable and/or traffic information and/or any information which may be collected by FriendLoan, its dealers, agents/agencies, including our server from the User's browser mobile app or mobile device ("Information").

Features

FriendLoan respects the privacy of User in accordance with prevailing Law/regulation that governs your privacy and always strives to uphold the standards in protecting the same. All Information collected shall only be used to provide the User with the services incidental and/or ancillary to the business of FriendLoan.

You hereby accept to have provided your consent to FriendLoan to use such Information for any purpose whatsoever including, but not limited to sharing such Information with any entity forming a part of FriendLoan and/or any other third-party agent/Agency rendering service to us.

You agree that FriendLoan shall have every right to use the Information to initiate the dialogue with you with respect to the various products, services and other allied and necessary requirements as may be deemed necessary by FriendLoan.

The Information shall not be shared with any external organisation unless the same is necessary to enable FriendLoan to provide you services, meet legal and/or regulatory compliance requirement and/or to enable the compilation of a transaction, credit reporting, or the same is necessary or required pursuant to applicable norms or pursuant to the terms and conditions applicable to such Information as agreed with FriendLoan.

FriendLoan will use the Information to improve the User experience on the site and its mobile apps and make subsequent offers to the User on products which may be of interest to him / her.

Cookies

FriendLoan website and Friend Loan mobile apps uses cookies: Cookies are small data files that a website or mobile app stores on your computer/mobile storage. We use persistent cookies which are permanently placed on your computer/mobile storage to store non-personal (Browser, ISP, OS, Clickstream information etc) and profiling information (age, gender, income etc). While cookies have unique identification nos., personal information (name, a/c no, contact nos. etc) SHALL NOT be stored on the cookies.

We will use the information stored in the cookies to improve User/customer experience through throwing up relevant content where possible. We will also use the cookies to store User preferences to ease User navigation on the site. We may in the future implement encryption of the cookies.

Features Requiring Permission

Location Access (Fine Location)

  • Helps users mark their shop or business location accurately.
  • Assists in verifying address eligibility for loan processing.
  • Location is accessed only while the app is in use (foreground) and never in the background.
  • This feature increases the accuracy of service delivery and improves loan approval chances.

Use of Location Data

Our app requires fine location access to accurately mark and verify users' addresses. This helps our agents confirm locations for loan services. We currently operate only within Chennai, and location data is used to ensure users are within our service area.

Why We Collect Location Data

  • To allow users to mark their address for loan application processing.
  • To verify the user's location within Chennai's service boundaries.
  • To assist our agents in confirming the provided address.

When We Collect Location Data

Only while using the app (foreground mode), and not in the background.

User Control

Users can deny location access, but they may need to manually enter their address. If location access is denied, certain features may not work as intended.

Service Providers

We may employ third-party service providers and individuals due to the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analyzing how our Service is used.

User is hereby informed that the third-party service provider/agent/agencies will have access to your Personal Information on a need basis to assist FriendLoan in rendering service and are restricted from using the same for any other reason. The third-party service provider is obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we continuously strive to use commercially acceptable means of protecting it. But, remember that no method of transmission, whether in physical form or over the internet, or method of electronic storage is 100% secure and may be subjected to unintentional risks, due to reasons beyond our control.

Our website and Friend Loan mobile apps may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that such external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Terms of such external websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Responsibility of User

User acknowledges the following:

FriendLoan and/or its employees/personnel/Assigns will not contact the User directly for disclosure of any sensitive and personal information unless required for the Purpose. Hence, User is solely responsible to exercise proper due diligence to verify the identity of the individual(s) contacting you before disclosing any personal and sensitive personal data / information by reaching out to FriendLoan support contact No 080 6964 9999 or through E Mail support@friendloan.in before deciding to make any disclosure.

User shall not hold FriendLoan to be liable / responsible for any breach of privacy owing to your negligence and hereby waive off from making any claims/demands / compensation against FriendLoan.

User shall only use the official website/links of FriendLoan for availing products/services by inputting the domain information on the address bar.

User is completely aware about the potential risk of data/privacy breach and User hereby confirms that User shall be solely liable for any unauthorized disclosure/breach personal/sensitive personal information, etc and any direct/indirect losses suffered by User due to User's conduct.

User shall exercise utmost caution to ensure safety:

  • User shall always check if "https" appears in any website's address bar before making any online transaction, to ensure that the webpage is encrypted.
  • User shall avoid using third party extensions, plug-ins or add-ons on the/your web browser, as it may result in the risk of tracking or stealing of personal details.
  • User shall NOT access darknet, unauthorized/suspicious websites, suspicious online platforms, downloading applications from unreliable sources.
  • User shall ensure to disable cookies before accessing any domain/website, to ensure that User's personal information is not tracked by any third party, unless otherwise consciously permitted by User.
  • User shall NOT respond to any generic emails from an unknown/unidentified source.
  • User shall check the Privacy Policy of the website/application to know the type of information that may be collected from User and the manner in which it may be processed.
  • User shall always verify and install authentic web/mobile applications from reliable source on User's devices.
  • User shall NOT access any unidentified weblinks or any other electronic links shared over the electronic platform (such as email, SMS, WhatsApp, social media, or websites).

Changes to these Privacy Terms

We may update our Privacy Terms from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Terms on this page. These changes are effective immediately after they are posted on this page.

Contact Us

In case if you may want to share your concern, we welcome you to easily reach out to us through multiple contact options displayed on our contact page (https://friendloan.in/pages/contact.html).

  • Contact phone: 080 6964 9999
  • Contact email: support@friendloan.in
  • Apply through WhatsApp → https://friendloan.in/wcampaign.html

Added in this revision. The sections below bring this policy in line with current RBI expectations. Values shown in brackets are awaiting confirmation from the compliance office and must be filled in before go-live.

Your rights under the Digital Personal Data Protection Act, 2023

As a Data Principal you have the right to:

  • Access a summary of the personal data we process about you and the processing activities undertaken;
  • Correction, completion and updating of your personal data, and erasure of data no longer required for the purpose it was collected or to meet a legal obligation;
  • Nominate another individual to exercise these rights on your behalf in the event of death or incapacity;
  • Grievance redressal in respect of any act or omission regarding your personal data.

To exercise any of these rights, write to nodalofficer@friendloan.in or to our Grievance Redressal Officer at grievance@friendloan.in. We will respond within the timelines set out in our Grievance Redressal Policy.

Data Protection Officer: Pradeep, Director

Personal data is processed on the basis of the consent you give at the point of collection, for the specific purposes notified to you at that time. You may withdraw consent at any time, with the same ease as it was given, by writing to the address above. Withdrawal does not affect processing already carried out, nor our ability to retain records we are required by law or by the Reserve Bank of India to keep.

Financial information obtained through the Account Aggregator framework is collected only from RBI-licensed Account Aggregators, only with your explicit consent, and only for the purposes of assessing and servicing your loan.