Trust & governance
Built to survive diligence.
A lender, a regulator or an investor should be able to check what we claim. This page gives every public figure its definition and date, explains who makes credit decisions and how borrower data moves, and lists the controls we can evidence — only those. Certifications appear here when they are obtained, not before.
Figures & definitions
Every number on this site, defined
All figures are company-reported from the own book of Sampathi Credits, the regulated subsidiary on which every FriendLoan agent is proven first, as of 31 August 2026. They are refreshed monthly from the loan management system. Partner-book figures will be published separately as deployments mature, and will never be blended with these.
Count of loans disbursed by Sampathi Credits since it began lending on FriendLoan’s stack in 2022. Own book only; loans originated for partner balance sheets are not included.
Cumulative principal disbursed on Sampathi Credits’ own book since 2022, in crore rupees. Not outstanding AUM.
Net write-offs plus gross NPAs (90+ days past due) divided by lifetime disbursements, since 2022. Lifetime disbursements is the denominator — a conservative measure that is not comparable to an annual credit cost on average AUM, which we report separately to lenders and investors.
Share of scheduled instalments collected by auto-debit on the due date itself, by count. Instalments collected later in the month or in the field are not counted here.
Time from a completed application to Agent Janus’s credit memo reaching a credit officer. The officer’s decision and the field visit are separate steps and are not included.
Share of disbursed loans where money reached the borrower’s account within 24 hours of the credit officer’s approval. The remainder mostly wait on the field visit or on bank mandate registration.
Share of eligible customers who took a further loan after closing one, stable across vintages.
Share of instalments that missed the due date and were recovered digitally or by phone, without a field officer visiting.
Distinct bureau, bank-statement, visual and interview features scored by Socrates and Agent Janus for a single application.
Live loans per field collection officer on the own book, versus roughly 1 : 150 in a branch-and-RM model.
Distinct PIN codes across Tamil Nadu and Puducherry with at least one loan disbursed.
What the figures do not establish: they are own-book results, not evidence of adoption by other lenders. Adoption evidence — pilots, paid deployments, renewals — is stated separately and only when public.
Decision authority
The agents recommend. A person decides. Every time.
Human sign-off on 100% of credit decisions
Agent Janus™ assembles the memo and a recommendation with its reasons and exceptions. A credit officer approves, modifies or declines. On partner rails the partner’s officer signs against the partner’s board-approved policy; on our own book, ours does.
Policy binds the model, not the reverse
The applicable credit policy is configured as rules and thresholds the memo must satisfy. Exceptions are surfaced to the officer, never silently waived. Approval limits and maker–checker are the lender’s.
Audit trail on every automated recommendation
Each recommendation is logged with its inputs, model version and outcome, so a decision can be reconstructed later — for the lender’s risk team, an auditor or a regulator.
Champion–challenger and drift monitoring
Socrates, the ML engine behind the gates, is retrained against what actually got repaid and run champion–challenger before a model version replaces the one in production. Drift against the calibrated population is monitored.
Data handling
Borrower data moves with consent, through licensed rails, and can be deleted
DPDP 2023 consent architecture
Every data category is collected for a stated purpose with the borrower’s consent, recorded in the app. What we collect and why is set out in the Privacy Policy.
Bank data through Account Aggregators only
Bank statements reach Agent Janus™ through RBI-licensed Account Aggregators on a consent the borrower grants and can revoke. We do not scrape bank portals or ask for net-banking credentials.
Bureau pulls under KYC/AML controls
Two bureaus are pulled with consent under the lender’s bureau membership or Sampathi’s. Customer identification and anti-money-laundering controls follow the KYC & AML Policy.
Deletion on request
A borrower can ask for their account and associated personal data to be deleted, subject to records the RBI requires a lender to retain. The path is public: Delete my data.
Deployment & boundaries
What runs where
The lender keeps
- Balance sheet, asset, customer relationship
- Systems of record — core banking, LMS — on BC and MAS rails
- Board-approved credit policy and the final sign-off
- Disbursement and collection accounts
FriendLoan runs
- The four agents, iLCS and the portfolio view
- The working copy of the file the agents need, and the audit trail
- Configuration, integration, pilot supervision and model documentation
Three rails, one engine
- Origination-as-a-Service — FriendLoan as LSP under the Digital Lending Directions; the lender sanctions, disburses and services
- Business Correspondent — full lifecycle on the partner’s book under the BC / co-lending framework
- Managed Asset Services — the agents run origination to collections on the partner’s balance sheet with the partner’s field force; launching with design partners
Controls in place
Only what we can evidence
This list is deliberately short. It names controls that are implemented and checkable today. Assurance certifications will be listed here when obtained, with their scope; none is claimed now.
Encryption in transit on every public endpoint
TLS 1.2 and 1.3 only, HSTS enforced, modern cipher suites. Verifiable from any browser or scanner against friendloan.in and app.friendloan.in.
Enquiry and application data kept out of the web root
Nothing a visitor submits on this site is stored where it could be fetched over HTTP. Delivery to the team is by an authenticated relay; submissions are stored first so nothing is lost.
A single official app, and a public warning against others
FriendLoan’s only app is “FriendLoan” on Google Play (in.fl.ul.lead). Unauthorised lending apps can be reported to the RBI at sachet.rbi.org.in; we say so on every page.
Independent assurance
Scope and timing for an information-security certification are decided with partner lenders’ requirements. It will be listed here, with scope, when obtained — not announced before.
Model documentation and external counsel’s opinion
Model cards for the gates, calibration reports, and external counsel’s opinion on the group structure are available to partners under NDA.
Regulatory architecture
Every rail inside the RBI perimeter
FriendLoan Technologies is the technology company and lending service provider; Sampathi Credits is the wholly-owned, RBI-registered NBFC where all recourse economics live, with capital held against them.
The compliance office reports to the Chief Operating Officer — a 37-year banking veteran — independent of growth targets. External counsel’s opinion on the full structure is available to partners under NDA.
- Digital Lending Directions — as LSP on Rail 1: Key Facts Statement and APR to every borrower, fees from the regulated entity, no default loss guarantee.
- Co-lending Directions — recourse on Sampathi’s regulated capital, never on side letters.
- Your credit policy binds. Janus recommends; your board-approved policy and a human sign-off decide every case.
- DPDP 2023 · Account Aggregator · full audit trail on every automated decision, with arm’s-length transfer pricing between the two entities.
- No synthetic risk transfer anywhere. Every rupee of credit exposure lives on a regulated balance sheet.
Institutional relationships
Who each institution is to us — stated precisely
A debt provider, a distribution partner, a technology customer and an equity investor each establish a different kind of credibility. We do not blur them.
Lenders to our regulated book
20Banks and NBFCs that have extended debt to Sampathi Credits, the regulated subsidiary, against its own loan book. Their diligence on our portfolio is the strongest external check on the figures above.
Partner lenders on our rails
In pilotInstitutions running FriendLoan on the Business Correspondent, co-lending or Origination-as-a-Service rails. Named here with their consent as deployments go live; not before.
Technology customers
In pilotLenders renting parts of the stack — underwriting alone, or portfolio and collections alone. Listed when contracts and consent allow.
Equity investors
2Non-promoter investors in FriendLoan Technologies: HNK Raghavan and V Raja. Institutional equity is being raised; see Investors.
Grievance & escalation
If something goes wrong, here is exactly who to call
1 · Support
support@friendloan.in · 080 6964 9999 · 044 4344 4546
Monday to Saturday, 10:00 – 19:00 IST
2 · Grievance Redressal Officer
Rajesh P · grievance@friendloan.in · +91 70102 49180
Monday to Saturday, 10:00 – 18:00. Process and timelines: Grievance Redressal Policy.
3 · Principal Nodal Officer
Pradeep, Director · nodalofficer@friendloan.in · +91 70102 49180
4 · Reserve Bank of India
Not resolved within 30 days? Reserve Bank – Integrated Ombudsman Scheme, 2021: cms.rbi.org.in · toll-free 14448.
All sixteen policies — Fair Practice Code, Interest Rate Policy, Digital Lending Disclosures, KYC & AML and the rest — are at Policies & disclosures.