Cancellation & Refund

Sampathi Credits Private LimitedLast reviewed 12 December 2025Version 1.1

Understand our cancellation procedures and refund timelines for FriendLoan services.

Overview

FriendLoan strongly recommends that all users, lenders and borrowers, read, understand and familiarize themselves with our business model and cancellation and refund policy prior to using any services of www.friendloan.in ("Website").

International Payments

No overseas payment can be made through wire transfer or any other means to our bank account.

Cancellation Notification

In the event of cancellation of services due to any avoidable or unavoidable reasons, we must be notified of the same in writing at support@friendloan.in.

Cancellation Timeline

Cancellation request should be placed within 24 (twenty-four) hours of the execution of the agreement.

Cancellation Charges

Cancellation charges will be effective from the date we receive your request in writing, and cancellation charges would be as per the terms provided under the Terms of Use.

Company Rights

FriendLoan reserves the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever.

Loan Processing Rejection

The loan processing may get rejected at any stage due to lack of information or verifiable information.

Refund Processing

Any refunds, if applicable within the purview of our refund policy, will be processed over a period of 2-4 weeks due to the internal clearances and banking procedures.

Policy Changes

The refund policy is subject to change by FriendLoan. Suitable announcements will be made on the Website and it is the responsibility of every lender and borrower to remain updated.

Contact Us

For any questions regarding cancellation or refunds, please contact our support team:

Email: support@friendloan.in
Phone: 044 4344 4546 or 080 6964 9999

Added in this revision. The sections below bring this policy in line with current RBI expectations. Values shown in brackets are awaiting confirmation from the compliance office and must be filled in before go-live.

Cooling-off period

Every borrower has a cooling-off period of 2 days from the date of the loan agreement, during which the loan may be exited by repaying the principal and the proportionate Annual Percentage Rate, with no penalty of any kind. This is in addition to the cancellation rights described above, and is disclosed in the Key Facts Statement issued before signing.