FriendLoan Privacy Policy

FriendLoan is a lending app that allows the users to get personal loans.

When we say “FriendLoan,” “our,” “we,” or “us,” we’re talking about Sampathi Credits Pvt Ltd. This Privacy Policy (“Privacy Policy”) applies to all of our apps, services, features, software, and website (together, “Services”) unless specified otherwise.

What information does the Application collect?

Information We Collect

FriendLoan receives or collects information when we operate and provide our Services, including when you install, access, or use our Services.
Information You Provide

You provide us your mobile phone number and PAN number to create a FriendLoan account. You permit us to collect contacts from address book for providing better services.

During the application process, you shall be required to share/upload certain personal information, your name, e-mail address, gender, date of birth, mobile number, photograph, mobile phone information including contact numbers data from Credit Information Companies, data required for Know Your Customer compliances, requirement and other relevant details (Personal Information). You undertake that you shall be solely responsible for the accuracy and truthfulness of the Personal Information you share with us.

COLLECTION OF DEVICE LOCATION AND DEVICE INFORMATION

We collect and monitor the information about the location of your device to provide serviceability of your loan application, to reduce risk associated with your loan application and to provide pre-approved customised loan offers. This also helps us to facilitate verification the address, making a better credit risk decision and know your customer (KYC) process.

Information the App collects, and its usage, depends on how you manage your privacy controls on your device. When you install the App, we store the information we collect with unique identifiers tied to the device you are using. We collect information from the device when you download and install the App and explicitly seek permissions from You to get the required information from the device.

The information we collect from your device includes the hardware model, build model, RAM, storage, unique device identifiers like IMEI, serial number, SSAID, AAID, SIM information that includes network operator, roaming state, MNC and MCC codes, WIFI information that includes MAC address and mobile network information to uniquely identify the devices and ensure that no unauthorized device acts on your behalf to prevent frauds.

We collect information about your device to provide automatic updates and additional security so that your account is not used in other people’s devices. In addition, the information provides us valuable feedback on your identity as a device holder as well as your device behaviour, thereby allowing us to improve our services and provide an enhanced customized user experience to you.

COLLECTION OF INSTALLED APPLICATIONS

We collect a list of the installed applications’ metadata information which includes the application name, package name, installed time, updated time, version name and version code of each installed application on your device to assess your credit worthiness and enrich your profile with pre-approved customized loan offers.

CAMERA

We require camera access to scan and capture the required KYC documents thereby allowing us to auto-fill relevant fields.

As a part of facilitation of the KYC journey, we require access to your camera to enable you to initiate your KYC process. This permission allows us or our authorised agents to perform your Video KYC while also taking screenshots of your original Officially Verified Documents that you present during your Video KYC journey. Video KYC enables you to complete your KYC digitally, smoothly and efficiently. Your video shall be recorded and retained for regulatory purpose along with the screenshots of original Official Verified Documents.

MICROPHONE

We require microphone permissions to enable a two-way communication between our authorised agent and you for the purpose of performing and completing your Video KYC. Your audio shall be recorded for regulatory purpose.

STORAGE

We require storage permission so that your KYC and other relevant documents can be securely downloaded and saved on your phone. You can then easily upload the correct KYC related documents for faster loan application details filling and disbursal process. This ensures that you are provided with a seamless experience while using the application.

You understand and acknowledge that the Company reserves the right to track your location during the provision of the Services, and also in the event that you stop, cease, discontinue to use or avail the Services, through the deletion or uninstallation of the Mobile App or otherwise, till the event that your obligations to pay the Outstanding Amount(s) . Deletion, uninstallation, and/or discontinuation of our Services, shall not release you from the responsibility, obligation and liability to repay the Outstanding Amount(s).

We collect service-related, diagnostic, and performance information. This includes information about your activity, log files and diagnostic, crash, website, and performance logs and reports.

FriendLoan will have to provide your information to one or more Credit Bureaus(Transunion CIBIL, Equifax, CRIF, Experian) to check you credit worthiness  and for reporting loan performance. You provide FriendLoan Technologies Private Limited and its lending partners explicit consent to share subset of your data required for querying the credit bureaus for getting your credit score.

Policy Changes

We may update this Privacy Policy to reflect changes to our information practices. If we make any change in how we use your personal information we will notify you by means of a notice on the Website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Questions and Suggestions: If you have any questions or suggestions or wish to make a complaint you can contact us at support@friendloan.in or write to us at the following address:

Relations Manager,
Sampathi Credits Pvt. Ltd.
109,A-3, 4th Floor, C Block,
Parsn Paradise Apt,
G.N. Chetty Road,T-Nagar,
Chennai,Tamil Nadu,
India – 600 017